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Help Desk Analyst

  • Regina, SK
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Visionpool Business Services is hiring a Help Desk Analyst who will be located 100% ONSITE IN REGINA, SK. 

Responsibilities: 

  • Provide Level 1 Help Desk support including creating ser accounts, troubleshooting user login issues and reset passwords 

  • Providing hardware installation & support, and resolving password, Wifi, and printer issues 

  • Run new, terminate & test network wiring 

  • Maintain and repair existing network wiring and infrastructure 

  • Monitor and repair wifi APs 

  • Install and maintain switches, camera servers, and other networked devices 

  • Prepare and deploy new computers and carts 

  • Install & maintain computers, laptops, security cameras, APs, Yodec, monitors, AV, switches, projectors, mice, keyboards, etc. 

  • Maintain printers and/or contact Gold Print service as needed 

  • Prepare retired equipment for donation/disposal (remove/wipe hard drives 

  • Maintain inventory of spare parts, computers, wiring, terminations, batteries, etc. 

  • Maintain inventory of consumbable hardware (batteries, dongles, keyboards, Installation supplies, etc.) 

  • Provide application support  

  • Administration of AD, Azure, Papercut, Microsoft365/Exchange, Google Classroom, Blue Iris 

  • Interface with certain vendors (Gold, ERA, IKS) 

  • Keep technical and reference documentation up to date 

  • Document, respond to and track issues  

Qualifications: 

  • Minimum 3 years experience providing technical IT support to end user 

  • Demonstrated Mac and PC experience 

  • Demonstrated knowledge of desktops, laptops, printers, tablets, mobile phones, and computer related peripherals 

  • Experience working with and providing front line support for Microsoft 365  

  • Demonstrated firewall experience 

  • Demonstrated knowledge of common software and operating systems 

  • General knowledge of computer systems, analysis techniques, and ITIL processes